Refund and Exchange Policy

Unwanted items will be exchanged or refunded provided they are returned to us un-washed, un-used and in their original packaging within 10 days of purchase, please keep your receipts as proof of purchase. Any mistakes or errors made must be reported within 7 days.

The Potty People will stand by their 3 month guarantee on any goods that have a proven manufacturing fault provided all wash care instructions have been followed. All items will be sent to the manufacturer for assessment - no charge is made for this facility.

We regret we do not refund postage on returns or exchanges, it is your responsibility to obtain proof of posting when sending in returns or exchanges, you will be charged additional post for exchanges if this at your request - we don't charge if it is our mistake.

Returning unwanted items: Goods may only be returned to us at our discretion, we reserve the right to refuse to take back unwanted items, in either case we will only consider taking back items within 20 days of date of purchase, we reserve the right to charge 15% (debit card refunds) or 20% (credit Card refunds) restocking fee for items returned by you unless they are faulty, we do not refund postage in this instance.

Refunds: Under current banking regulations refunds can only be made back to the original method of payment. We cannot refund to another credit/debit care or to another bank account.

The Potty People cannot be held responsible for any items lost in the post once they have left us. We always obtain proof of posting.

Exchanges or returns using our courier are at our discretion and will incur the normal charges plus £5.00 administration charge.

Delivery of goods by courier: Where items are too heavy for the normal postal service we will normally send by courier. We cannot be held resposible if you request goods to be left unsigned for, our courier will leave a card regarding redelivery and/or collection should you not be in at the time, if you require a specific delivery slot this can be arranged at an addition £10.00, please contact us for details.

This does not affect your statutory rights.